Since February 12, 2026 · beta testing in Astana service centers
Digital repair log, QR tracking for your customers, a warehouse with a label printer, staff analytics and 1C integration — ready-made infrastructure that works from day one. The next step is an AI assistant for technicians.
| No. | Device | Status |
|---|---|---|
| SH-24817 | HP LaserJet M428Zhanna K. | Waiting for part |
| SH-24816 | Epson L6580Nur-Stroy LLP | In repair |
| SH-24815 | Lenovo IdeaPad 5Yerlan S. | Ready for pickup |
| SH-24814 | Canon i-SENSYS MF3010School No. 12 | Diagnostics |
| SH-24813 | Xerox B215Aigerim T. | Issued |
The system is used every day in two service centers in Astana. Every feature is tested on live repairs first, and we are now integrating AI into the system.
KBSProf (KBS Prof)
MakerIn
Office equipment repair · Astana
Features
From intake at the counter to issuing the device and the profit report. Staff work in one window, and the manager sees the whole picture.
Every intake is a card with photos, accessories, S/N, the reported fault, and the customer's signature. Statuses, deadlines, the assigned technician, messages and a full change history. No more paper notebooks or lost receipts.
The customer scans the code on their receipt and sees the status: diagnostics, waiting for a part and how many days it will take, repair in progress, ready for pickup.
A thermal label printer is included. Each device and storage slot gets a label with a QR code, so any unit on the shelves is found in seconds.
Output per technician, average repair time, warranty returns, intake load. You see who carries the team and where the bottleneck is.
The full repair history is stored reliably, with backups. Parts cost, labor and margin for each order and for any period.
Items, counterparties, payments and documents sync with 1C. Accounting gets the data without manual entry, and staff don't enter it twice.
Artificial intelligence · in development
Sharim already stores repair history, parts and the status of every order. We are building AI on top of this data: so a technician makes a diagnosis faster, and a customer gets an exact answer straight away — without calls and waiting. The first to get it will be the service centers from our beta.
The technician enters the model and the symptom — the AI will suggest likely causes, the parts needed with part numbers, a typical price and repair time, based on similar cases.
Start with a test print using a new cartridge. Labor — 11,500 ₸, usually 1 day.
A customer asks on the QR page or in a messenger — the AI will answer from their order: what is wrong with the device, when the part arrives and when it can be picked up. Complex questions will be passed to a staff member.
This is how the AI will work. The dialogs are illustrations, the data is fictional.
Interface
A simple interface that a technician learns in one day. It runs in a browser on a computer, tablet and phone.
S/N VNB3K41290 · intake 03.10.2026, 11:42 · Arman B.
Paper jam at the exit, noise from the fuser unit.
Worn fuser film, damaged pressure roller. Replacement of fuser unit RM2-6799 required.
Repairs closed in the month
A 58×40 mm label is printed at intake. Scan the QR code and the order card and the storage place open.
Interface mockups. The data is fictional.
How it works
The front desk fills in the card in a minute, and the customer gets a receipt with a QR code.
The printer makes a label, and the device goes to its assigned place on the shelf.
The technician updates statuses, orders parts and agrees the estimate — the customer sees everything via QR.
Payment, certificate, documents in 1C. The order goes into analytics and the customer's history.
For service center customers
Fewer calls asking "how is my printer doing?". Scan the QR code on the receipt and the repair page opens — no apps and no sign-up.
Order SH-24817
The fixing assembly is ordered from the supplier. Expected on October 8 — about 3 days.
Benefits
Getting started
Suits a single technician as well as a network of branches. We handle the launch — you keep accepting devices.
Works in a browser. No server of your own needed, updates are automatic.
We supply and set up the printer, consumables and label templates.
We load customers, stock and history from Excel, 1C or another program.
We train front-desk staff, technicians and the manager on your premises.
We set up the exchange with your 1C configuration.
Direct contact with the developers, without call centers.
About the company
Sharim has been operating since February 12, 2026. We are building a joint system of service centers across Kazakhstan: common intake standards, transparent status for customers and a shared repair history.
The system grew out of the daily work of service centers in Astana. Sharim is now in beta testing at KBSProf and MakerIn: every feature, including the AI assistant, is first checked on live orders.
Our repair service: printer and MFP repair in Astana →FAQ
The price depends on the number of workstations, branches and the equipment you need. Leave a request and our sales team will prepare an estimate for your service center.
The AI assistant is in development, and the first to get it will be the service centers from our beta. It will rely on repair history and the data of a specific order: model, fault, parts, status and timing. Suggestions for technicians are only recommendations — a staff member makes the decision. For customers, the AI will answer only about their own order, and questions without an exact answer will be passed to a staff member.
The system is in beta testing at two service centers in Astana — KBSProf and MakerIn. We are connecting new service centers across Kazakhstan.
No. Sharim runs in a browser on any computer, tablet or phone. You only need internet and a label printer, which we supply.
Yes. When you connect, we transfer customers, items, stock and repair history from your current files and databases.
Only information about their own order: status, when parts arrive, the estimate and the service center's contacts. Internal data and other customers' data are not accessible.
Yes. Branches work in one shared database, the manager sees analytics for each location and for the whole network, and devices can move between branches.
Choose "Developers" in the form below, or write to dev@sharim.kz.
Get in touch
Leave a message and it reaches the right team. We usually reply within a business day.